FAQs

Customer questions & answers

Q
HOW DO I ACTIVATE MY ACCOUNT?
A

The instructions to activate your account will be sent to your email once you have submitted the registration form.

Q
WHAT ARE THE PAYMENT METHODS AVAILABLE?
A

Bank Transfer, Pay On Delivery (Shipping fess apply first). Those are the payment method available at the moment.

Q
HOW DO YOU SHIP MY ORDERS?
A

All orders will be delivered with verified courier services within Lagos and sent to with trust Logistic companies outside Lagos.

Q
HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?
A

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Q
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?
A

Users are expected to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order

Q
WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?
A

Mace promotions ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired samples, it is recommended that you make your payment within 60 minutes of checking out.